1°) How do I choose my fuchsia according to my criteria?
The Fuchsia Delhommeau website offers a vast selection of over 500 different products. Among these, the fuchsia collection stands out for several differentiating criteria. To facilitate your search and meet your needs as closely as possible, we have set up a series of precise filters:
- Stock: Check product availability in real time.
- Sun exposure: Select varieties suited to the desired exposure (full sun, semi-shade, shade).
- Type of use: Find fuchsias according to their use (bed, pot, hanging, border).
- Dominant colour : Choose according to the main colour of the flower (pink, red, white, purple, etc.).
- Flower type: Refine your search by the type of flowering (single, semi-double, double).
- Average height: Filter by the plant's adult height.
- Flowering period: Find fuchsias that flower at the desired period.
- Less susceptible to mites (Aculops): Select varieties that are resistant to mites.
- Decorative foliage: Choose plants with attractive foliage.
- Cold hardiness: Filter by plants' ability to withstand low temperatures.
- Edible plant: Find fuchsia varieties with edible fruit.
- Pot size: Select according to the container suitable for planting.
Thanks to these filters, Internet users can personalise their search and the site will automatically display the varieties that meet their criteria. Whether you're an amateur gardener or an expert, you'll find the fuchsias perfectly suited to your needs on Fuchsia Delhommeau.
2°) How do I create my account?
To create an account on the Fuchsia Delhommeau website, follow these simple steps:
- Go to the login page:
In the top banner at the top right of the page, click on the "Login" button. - Create an account:
On the login page, click on the "Create an account" button. - Fill in your details:
Fill in the requested fields with your personal information (surname, first name, e-mail address, etc.).
Enter your delivery details (full address, postcode, town, etc.).
Create a secure password in the "Login details" section. - Newsletter subscription option :
If you would like to receive the latest news and promotional information, tick the "I would like to receive the newsletter or the latest news" box. - Confirm your subscription:
Once you have filled in all the information, validate the creation of your account.
Confirmation by e-mail:
You will receive an e-mail confirming the creation of your account. Open this e-mail and follow the instructions to finalise the activation of your account. - Log in to your account:
Once you have confirmed your account, you can log in using your e-mail address and the password you created.
By following these steps, you can easily create your customer account on the Fuchsia Delhommeau website and enjoy all the benefits of our online shop.
3°) How do I log into my account?
To connect to your account on the Fuchsia Delhommeau website, follow these simple steps:
In the top banner at the top right of the page, click on the "Login" button. Enter your e-mail address in the field provided. Enter your password in the corresponding field. Click on the "Sign in" button to access your account.
By following these steps, you can easily log in to your customer account and enjoy all the benefits of our online shop.
4°) How can I recover my password?
To recover your password on the Fuchsia Delhommeau site, follow these simple steps:
In the top banner at the top right of the page, click on the "Login" button. Then click on "Forgot your password". Enter your e-mail address in the field provided. You will then receive a password reset e-mail. Follow the instructions in the e-mail to create a new password. Once your password has been reset, repeat the normal login process by entering the new password given to you in the reset e-mail.
You can then easily retrieve your password and access your customer account on our site again.
5°) What do I do if a product I want to order is out of stock?
To find out what to do when a product you want to order is unavailable, follow these simple steps:
On each of the product sheets for items that are no longer available, you'll find a box where you can enter your e-mail address. Once you have done this, you will automatically be notified when stock is added for this product. You can repeat this operation for as many products as you like, using the same principle.
By following these steps, you will be informed as soon as the products you want are back in stock on our site.
6°) Why can't I pay for my order?
There are several reasons why payment for your order may not go through, often linked to the double authentication system introduced by banks for credit card payments. This procedure, known as 3D Secure, is an online payment security system created by the international issuers Visa and MasterCard and introduced in France in 2008.
The cardholder is authenticated to ensure that he or she is the one making the payment online. When you reach the stage of paying for your order by credit card, a new window opens with your bank's logo.
This window redirects you to your bank's website to confirm your identity, using the authentication process set up by your bank. The most common procedure is for your bank to send you a one-time code by text message. You must then enter this code in the input screen.
When your bank confirms authentication, the payment is authorised and the transaction finalised. If you do not receive the code or if you are unable to enter it correctly, the payment will be refused.
Please also ensure that your credit card details are entered correctly and that your card has not reached its credit limit or expired.
7°) How do I find perennial fuchsias?
To help you find perennial fuchsias, Fuchsia-Delhommeau has set up a filter system to make it easier to search for varieties by criteria. These filters can be activated simultaneously or individually. It is important to note that the more filters you activate, the less choice you will have. The filter that allows you to find hardy fuchsia varieties is called "Cold hardiness".
On the page, this filter is located in the left-hand banner for the PC display and at the bottom of the drop-down menu for the smartphone display.
You will then have three possible levels of hardiness choice.
- The first level is illustrated by a snowflake, indicating low resistance to the cold: below zero degrees, fuchsia will freeze.
- The second level is illustrated by two flakes, indicating medium resistance: the fuchsia can withstand temperatures ranging from 0 to -5°C without mulching.
- The third level is illustrated by three flakes, indicating the highest level of resistance to frost without mulching: the variety can withstand temperatures from -6°C to -17°C.
Using these filters, you can easily find the perennial fuchsias best suited to your garden.
8°) How are the plants packaged?
For over 20 years, Fuchsia-Delhommeau has excelled in selling live plants to its customers online. Drawing on this experience, the company has perfected the packaging of its parcels to ensure that the plants arrive in perfect condition.
We use innovative packaging techniques to minimise the risk of damage in transit. The pots are carefully protected by protective shells, ensuring that they stay securely in the box. In addition, we use double-fluted cartons, offering extra protection against shocks and impacts during transport.
In addition, we add strips of recycled paper to the inside of the parcel to provide a third layer of security and immobilisation for the products. This method stabilises the plants and prevents any excessive movement during transit.
Thanks to these carefully thought-out packaging measures, we strive to ensure that your plants arrive at your door in the best possible condition, ready to beautify your garden or home.
9°) How quickly will I receive my order?
To ensure smooth internal logistics and guarantee delivery before the weekend, Fuchsia-Delhommeau has set up an efficient order processing process:
All orders are extracted from our database on the Monday morning of each week to go through the processing phase.
A team then picks the various products ordered in our greenhouses, before moving on to dispatch.
The following Tuesday morning, each order is carefully prepared, boxed and labelled for collection by Chronopost in the early afternoon.
During this process, you will receive e-mail notifications to keep you informed of the progress of your order. You will receive a first e-mail indicating that your order is in "processing" status on Monday morning, followed by a second e-mail with a Chronopost tracking number when your order changes to "dispatched" status.
Once your order has been dispatched, it will be delivered to you within 48 to 72 hours.
11°) What do your pot sizes look like?
Our nursery uses and sells three pot sizes via our plant sales website: the bucket, the 1L pot and the 2.5L pot. Each product is carefully cultivated to ensure that the plant is sufficiently rooted and branched before shipping. These two criteria are essential to us, as they ensure that our customers get the best out of their plants. We ensure that every plant we send out meets our quality standards, guaranteeing our customers' satisfaction.
